Returns & Refunds Policy

1. 7-Day Easy Returns

You can return any unused product in its original packaging within 7 days of delivery for a full refund/replacement. To start a return, contact us at fepadpay@gmail.com or +91 7082148519 with your Order ID.

2. Non-Returnable Items

Used, damaged (after delivery), or unsealed personal-care items cannot be returned, except when the wrong/damaged item was delivered.

3. Damaged / Wrong Item

Received a damaged or wrong product? Share an unboxing photo/video within 48 hours of delivery and we will replace it free or refund you in full.

4. Refund Timelines

• Prepaid (UPI/card/netbanking): refunded to the original payment method within 5–7 business days of pickup/approval.
• COD orders: refunded to your bank account/UPI within 5–7 business days (we will ask for UPI ID/bank details).
• Shipping charges are refundable only when the return is due to our mistake.

5. Cancellation

Cancel free any time before dispatch via contact us with your Order ID. Prepaid cancelled orders are refunded in 5–7 business days. COD orders need no payment on cancellation.

6. Return Shipping

For our-mistake returns, pickup is arranged free. For change-of-mind returns, return shipping is borne by the customer.

7. Contact