Privacy Policy

1. Introduction

FePadPay Store ("we", "us") respects your privacy. This policy explains what personal information we collect when you shop on our website, how we use it, and your rights. By using our website you consent to this policy.

2. Information We Collect

• Order information: name, mobile number, email, delivery address, city, state, pincode.
• Payment information: processed by PCI-DSS compliant gateways — we never store card numbers, CVV or expiry dates.
• Support messages: anything you send via our contact form.
• Automatic data: device/browser type, pages visited, IP address (for security and analytics).

3. How We Use It

• Process, ship and deliver your orders; send order/SMS updates.
• Process payments and prevent fraud.
• Respond to support queries and handle returns/refunds.
• Improve our store and (only with consent) send offers.

4. Sharing

We share data only as needed to fulfil your order: courier partners (name, address, phone), payment gateways, and government authorities when required by law. We never sell your personal data.

5. Cookies

We use basic cookies/local storage to keep your cart and session working. You can disable cookies in your browser, but the cart may not function properly.

6. Data Security

Our site uses HTTPS encryption. Passwords are not used (guest checkout). Access to order data is restricted. Online payments go through PCI-DSS compliant gateways.

7. Data Retention

Order records are kept as required by Indian tax and business laws. Support messages are kept up to 2 years.

8. Your Rights

You may ask for a copy, correction or deletion of your personal data (subject to legal record-keeping) by writing to fepadpay@gmail.com. We respond within 30 days.

9. Children

Our store is for users 18+. We do not knowingly collect data from children.

10. Changes

We may update this policy; changes take effect on posting. Continued use of the store means acceptance.

11. Grievance Officer